Silicon Valley Help Desk Institute

Current Meeting Info:  A Forrester report revealed the second highest reason for IT improvement or alignment initiatives failing was "lack of interest or involvement from the business" (29%). The highest scoring response was "internal resistance to change" (52%). What if you could make a difference in how the business perceived the IT organizations' ability and willingness to work together on mutual problems? Or how the IT organization itself perceived its' mission in regard to that? What if you could demonstrate that in a day? The June 10th SVHDI meeting will introduce you to a powerful vehicle built to do just that.  We will share the "Top 10 IT Management Concerns" and "The 10 Worst Practices," and discuss techniques to bring enterprise teams to consensus on these in order to move real solutions forward. Even better, we will engage the participants (you!) in practicing and modeling these techniques - at least enough to have fun and prove they are practical and useful in a short time frame and without big investments. This is a meeting you should bring some IT and business peers to. For more information click here: http://www.ameritlearning.com/Pizza.html To Register, send an email to: officers@svhdi.org with "June" written in the subject line.

Meeting Info:  Date:  June 10th, 2010   Time:  Stop by Agilent's outdoor patio at 12:30 for refreshments and appetizers!!! 1:30 - 4:30: Presentaton Location: Agilent 5301 Stevens Creek Blvd  Santa Clara, CA 95052  Map   Lobby 5 (Main Lobby) Aristotle Conference Room and outdoor patio

About Our Speaker: Our Facilitator, Dick Szymanski, is: ü  A veteran of over 30 years in the IT and Customer Service/Support industries o   Practitioner for 15 years of "real-world" exposure including owning Software Development, Training and/or Support organizations as well as extensive Customer Liaison and Product Management roles. o   Consulting from 10 years dedicated to Support Technology implementation, best practice process adoption and benchmarking o   CEO, Founder, trainer and primary curriculum developer for AmerIT Learning  (a dedicated ITSM/ITIL educator) since 2003 ü  A recognized leader in global service industry process standards o   ITIL Service Manager ("Master") and v3 ITIL Expert certification o   Founding member of the HDI Site Certification Standards Committee o   Qualified as one of the first HDI certified Site Auditors world-wide o   Founder / Officer / Leader in four different HDI chapters / itSMF LIGs o   Inaugural California Governor's Quality Award Auditor