Silicon Valley Help Desk Institute

Helping Help Desk Professionals

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Meetings are generally held on the second Tuesday of every month from 1:30 - 4:30.

2005 Meeting Schedule:

 

January
Location: No Meeting
Date: No Meeting
Topic: No Meeting

February
Location: Franklin Templeton
Date: 2/9/2005
Topic: Sarbanes Oxley Act

March
Location: No Meeting due to National HDI Conference
Date: No Meeting
Topic: No Meeting

April
Location: Roche Palo Alto
Date: 4/12/2005
Topic: Amae CI Suite

May
Location: AMD
Date: 5/10/2005
Topic: Skillsoft presenting on how learning can be successfully aligned with organization objectives

June
Location: Agilent
Date: 6/14/2005
Topic: Spam, Spyware, and Security, Oh My!

July
Location: No meeting due to summer vacations
Date: No Meeting
Topic: No Meeting

August
Location: City of Mountain View
Date: WEDNESDAY, August 10, 2005
Topic: Voice Over IP

September
Location: Microsoft Campus, 1065 La Avenida St.
Mountain View, CA 94043
Date: September 13, 2005
Topic: Microsoft Vista!

October
Location: Woodside Vineyards!!! Anyone can attend!!! Free!!!
Date: Friday, October 14, 2005
Topic: Wine Tasting and networking. Vendors TBD. Contact Rob Matheson at robm@drivesavers.com if interested in a booth.

November
Location: DeAnza College, Kirsch Center
Address: 21250 Stevens Creek Blvd
Cupertino, CA 95014
Date: November 8, 2005
Topic: Willie Pritchard, the Vice Chancellor of Technology, "Keeping Up with the Technology Wave"


December
Location: Nektar Therapeutics
Address: 150 Industrial Road
San Carlos, CA 94070
Date: Tuesday, December 13, 2005
Topic: Panel Discussion: Best Practices and methodologies, for today's Help Desk, Sevice Level agreements and Customer Satisfaction ratings, How to measure SLA's, Call ticketing systems and best features
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