Silicon Valley Help Desk Institute

Thank you for filling out the form below. The information obtained is for use by SVHDI only. The fields marked with (*) are required fields.   First Name:   Last Name   Company:   Title:   Telephone Number   Email Address * What topic are you most interested in? Developing Service Level Agreements Starting a Help Desk from Scratch Voice Over IP Conducting Surveys ITIL SOX Choosing Help Desk Tools/Technologies Customer Service Developing Metrics Knowledge Management Change Management Best Practices   What additional topics would you like covered at one of our meetings? * What suggestions, if any, do you have on how we might improve our meetings?