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Meetings are generally
held on the second Tuesday of every month from 1:30 - 4:30.
2006 Meeting Schedule:
January:
Date:
No Meeting
Time:
Location:
Address:
Topic:
Speaker:
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July:
Date: July 12, 2006 (Wednesday)
Time:
1:30 - 4:30
Location: Synopsis
Address: 700 East Middlefield Road
Mountain View, CA 94043
TBD
Topic: Advanced
Troubleshooting Skills for the Help Desk: The Best Bedside Manner
Speaker: Jacky Hood, instructor of Customer Service
for the IT Professional at DeAnza/Foothill College District
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February:
Date: February 21, 2006
Time:
1:30 - 4:30
Location: Xilinx
Address: 2100 Logic Drive
San Jose, CA 95124
Topic: Software
Licensing
Speaker: SHI
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August:
Date: No Meeting (Summer Break!)
Time:
Location:
Address:
TBD
Topic:
Speaker:
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March:
Date: March 15, 2006 (Wednesday)
Time:
1:30 - 4:30
Location: City of Mountain View Council Chambers
Address: 500 Castro Street
Mountain View, CA 94041
Topic
1: Byte Size Training (this is a Low-Cost and No-Cost strategy for training your techs without spending money that
is, quite frankly, not in the budget)
Topic 2: The Delta Dental Support Center Case Study - We Fix Bad Bytes (overview
of the my Help Desk - our processes, metrics, training, you name it)
Speaker: Brandon Caudle, Delta Dental
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September:
Date: September 21, 2006 (Thursday)
Time: 1:30 - 4:30 Location: Yahoo! Address: 701 N. 1st Ave Sunnyvale, CA 94089 Building D Topic: Service Level Management Speaker: Julie Mohr
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April:
Date: April 19, 2006 (Wednesday)
Time:
1:30 - 4:30
Location: Franklin Templeton
Address: One Franklin Parkway, Building 920
1st Floor Jamieson Auditorium
San
Mateo, CA 94403
Topic: Measuring and Improving Customer Satisfaction
Speaker: Ron Muns, SVHDI Founder
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October:
Date: October 13
Time: 1:30 - 4:30
Location:
Woodside Vineyards
Address: Kings Mountain Rd
Woodside,
Topic: Vendor Booths and Good Wine!
This is a
FREE Event! Mark Your Calendar!
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May:
Date: May 9, 2006
Time: 1:30 - 4:30
Location:
Agilent Technologies
Address: 395 Page Mill Road
Palo Alto, CA 94303
Topic: The Service Desk: Critical to your
Company’s Success with ITIL®.
Speaker: Dick Szymanski, Founder and Chief Instructor; AmerIT Learning Corporation
Click
for a copy of the presentation!
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November:
Date:
TBD
Time: 1:30 - 4:30
Location: TBD
Address: TBD
TBD
Topic: TBD
Speaker: TBD
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June:
Date: June 6, 2006
Time: 1:30 - 4:30
Location:
Roche
Address:
3431 Hillview Avenue
Palo Alto, CA 94304
Topic: HDI National Conference Panel Review
Speaker:
5 Panelists will review insightful information they received from the conference
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December:
Date: TBD
Time: 1:30 - 4:30
Location:
TBD
Address: TBD
TBD
Topic: TBD
Speaker: TBD
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